All products
24/7 Technical Support
Remote Support
Remote technical support with access to engineering team. SLA guaranteed per plan.
Frequently asked questions
What does the 24/7 remote technical support service include?+
Our 24/7 technical support service includes remote assistance via ticket, chat, and remote desktop access. A team of specialized engineers diagnoses and resolves issues across infrastructure, servers, networks, and applications without requiring on-site visits.
What response time SLA do you guarantee for technical support?+
The guaranteed SLA depends on your plan. The basic plan guarantees response within 4 business hours, the standard plan within 2 hours, and the premium plan offers response within 30 minutes with 24/7 priority support, 365 days a year.
Do you offer proactive IT infrastructure monitoring services?+
Yes. Standard and premium plans include proactive monitoring of servers, networks, and critical services. We detect outages, resource saturation, and anomalies before they impact operations, reducing downtime and preventing incidents.
Can I get managed IT services without having an in-house IT team?+
Yes. Our managed IT services function as your outsourced IT department. We handle server administration, backups, security updates, user management, and incident resolution, all under a fixed monthly fee model.
Does remote support cover both cloud and on-premise server incidents?+
Yes. We provide technical support for both cloud infrastructure (AWS, Azure, Google Cloud) and on-premise servers. Our engineering team has experience with hybrid environments and can manage migration, maintenance, and troubleshooting across both scenarios.