Digital queue system for pharmacies
Queue system for pharmacies: organize service and make your waiting room pay off
The queue system that orders the line, serves whoever waited longest first, and announces every call with voice and sound in your waiting area. For pharmacies, clinics and medical centers — and any business that serves the public. Works without internet and arrives ready to use.
- Works without internet
- Turnkey · Plug & Play
- Voice and sound announcements
- Monetizable advertising
The idea
From a messy line to professional service
TurnFlow orders the tickets, serves whoever waited longest first, and shows every call in real time in the waiting room. It was born in the pharmacy and today works just as well in clinics, medical centers and any place that serves the public: clear for the customer, comfortable for staff, and tidy for the business.
The system
A complete queue system, end to end
Self-service kiosk
Customers take their ticket by tapping the screen and print it instantly.
Caller display
The waiting-room TV shows the ticket in large type and announces it with voice and sound.
Counter panel
Staff call, serve, complete or mark absent with one click, from any PC.
Management panel
Set up customer types, advertising, and view real-time service analytics.
In motion
See the TurnFlow kiosks in action
A walkthrough of the self-service kiosks: the design, the touch screen, and the exact moment a customer takes their ticket.
How it works
Three steps, all in real time
When an employee calls a ticket, in less than a second it appears and is heard in the room. No reloading, no dependence on the internet.
Take a ticket
The customer picks their category at the kiosk (senior, PAMI, general…) and takes their printed ticket.
Get called
The employee taps «Call next» at the counter. The system serves whoever waited longest first.
Get announced
The waiting-room screen shows the ticket and counter, with a sound and voice announcement.
In action
How TurnFlow looks in the pharmacy
Real captures of the system at work: the waiting-room screen showing advertising and the latest called tickets, and the kiosk where the customer picks their category with a tap.
For every sector
Pharmacies, clinics and medical centers — and any business that serves the public
TurnFlow was born in the pharmacy, but its queue engine orders service anywhere people wait. You configure categories, priorities and counters to fit your operation, without switching systems.
Pharmacies
Priorities for seniors, PAMI and insurers, order pickup and counter sales, all in one queue.
Clinics & medical centers
Admissions, consulting rooms and tests organized by specialty, with routing between areas and preferential care.
Any business that serves the public
Banks, public offices, opticians, vet clinics, service desks: wherever there's a line, TurnFlow orders it.
Extra revenue
Your waiting room, a new revenue stream
Between tickets, the screen shows advertising as images and videos. Sell those slots to labs, health insurers and local brands: the system rotates the ads automatically.
- Advertising slots you can sell month over month.
- Images and videos, in any aspect ratio (horizontal or vertical).
- They upload and rotate on their own from the panel, no technical skills needed.
- Advertising helps recover the cost of the equipment.
24/7
A screen working for you: it informs, entertains and earns while your customers wait.
Why choose us
Everything that adds up for your operation
Real time
Every call is reflected instantly on all screens.
Voice and sound
Announces the ticket in Spanish, ideal for older people.
No internet
Runs 100% on the local network. It won't go down if the connection fails.
Priorities
Preferential service for seniors, PAMI, pregnant customers and disability.
Multi-counter
Several stations serving at the same time, coordinated.
Analytics
Service statistics: times, volume and per counter.
Printed ticket
80 mm thermal printer; the customer takes their number.
Auto start
It turns on and recovers by itself if the PC restarts.
Support and backups
Daily backups, updates and remote support.
Inclusive service
Accessible for everyone
We designed TurnFlow so no one is left out. Older people and those with visual, hearing or mobility difficulties can take and follow their ticket without trouble.
- Voice and sound announcements in Spanish, for those who can't clearly see the screen.
- Tickets shown on a large, high-contrast display, easy to read from a distance.
- Automatic priority for people with disabilities, pregnant customers and older adults.
- A simple few-tap flow: taking a ticket takes seconds, with no unnecessary steps.
The equipment
Turnkey: it arrives ready to use
We deliver the kiosk fully installed and configured. Plug it in, turn it on and it works — plug & play. The caller TV can be any television in the store.
Kiosk Kit 15.6"
Compact kiosk, ideal for tight spaces.
- 15.6" touch screen
- Mini PC EXO i3 · 120 GB SSD (preconfigured, plug & play)
- 80 mm thermal printer
- Mini PC i3 · 120 GB SSD for the caller display
Kiosk Kit 19"
Premium kiosk, larger screen and presence in the store.
- 19" touch screen
- Mini PC EXO i3 · 120 GB SSD
- 80 mm thermal printer
- Mini PC EXO i3 · 120 GB SSD for the caller display
Tech sheet
Compatibility and requirements
Designed to install in any location, with standard equipment and no dependence on the cloud.
- Operating system
- Windows 10 / 11 (64-bit). Also compatible with Linux.
- Equipment
- Mini PC EXO i3 with 120 GB SSD, delivered preconfigured.
- Kiosk screen
- Touch, 15.6" or 19", depending on configuration.
- Caller display
- Any TV or monitor with HDMI, whatever size you prefer.
- Counter
- Any PC or tablet with a browser, on the same network.
- Printing
- 80 mm thermal printer (ticket).
- Connectivity
- Local network (cable or WiFi). No internet required to operate.
- Advertising
- Images and videos, horizontal or vertical, managed from the panel.
- Backups
- Automatic daily backups.
- Support
- Installation, training, updates and remote support.
Frequently asked questions
What is a digital queue management system and how does it improve customer service?+
Does TurnFlow support online appointment scheduling and booking?+
What customer service metrics and analytics does the queue system provide?+
Does the digital queue system work for government offices and healthcare centers?+
How does TurnFlow reduce waiting times in high-traffic branches?+
We are Scandolab, a software company based in San Carlos de Bariloche, Río Negro. We install and support TurnFlow — our queue system for pharmacies, clinics and medical centers — across Argentina. We leave it running turnkey and train your team. Looking for a queue management system? Let's set up a no-commitment demo.
Add TurnFlow to your business
Organize service and make your waiting room pay off. We'll show you the system working end to end.
Book a demoNo-commitment demo · Turnkey installation · Support in Spanish.